My Mac Not Getting Update Software

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Software update notifications are meant to be a reminder to keep your operating system and apps up to date, but that doesn't mean that they never get annoying. I get a notification telling me to update every day. Not that there's anything wrong with this, but sometimes I'm content with what I have and don't feel the need to update just yet. Jun 28, 2018  Here's how to upgrade macOS and adjust your update preferences. To learn more about this topic visit the following articles: How to update the software on your Mac: https://apple.co/2Eh2Cpv.

Updating your MacBook or iMac should be free of headaches and drama. Apple even coined a marketing phrase “it just works!” But recently, a lot of readers and Mac users are finding the opposite–it just doesn’t work! Several users have recently had issues updating their MacBook with the latest version of macOS. Unfortunately, this appears to be a fairly common problem for some when updating to the latest macOS High Sierra update.

The update gets stuck with a message “mac os could not be installed on your computer an error occurred installing macOS.” Some folks report seeing this message as well “the path /System/Installation/Packages/OSInstall.mpkg appears to be missing or damaged.”

Then your Mac prompts you to quit the installer and restart your computer. Well, Apple, whatever happened to it just works???

Contents

  • 1 Quick Tips
  • 2 Getting macOS could not be installed on your computer?
  • 3 How-To Fix macOS could not be installed issue
  • 6 Reader Tips

Quick Tips

  • Check that your Mac’s Date&Time are on Set Automatically
  • Reset your Mac’s NVRAM or PRAM
  • Free up some internal hard drive storage
  • Restart in Safe Mode and run Disk Utility’s First Aid
  • Try Recovery Mode
  • Use Terminal to identify and remove non-Apple KEXTs
  • Restart in Single User Mode to remove problematic files

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Getting macOS could not be installed on your computer?

If you are experiencing this issue with your update, here are a few tips that you can use to address this issue. Before proceeding with the steps below, we suggest that you ensure your Mac’s clock is correct. If your Mac’s Date&Time do not match your current timezone or date, macOS often won’t install. Go to System Preferences > Date & Time. Apple prefers if you choose the option to Set Automatically.

Next, let’s try out the basic NVRAM reset (or PRAM for older Macs) on your computer.

Follow these steps if you are not sure about how to do the NVRAM reset

  1. Shut down your Mac
  2. Turn it on and immediately press and hold these four keys together: Option, Command, P, and R
  3. Release the keys after about 20 seconds, during which your Mac might appear to restart
  4. Open System Preferences and check (and adjust, if necessary) any settings that reset, like volume, display resolution, startup disk selection, or time zone

Check Storage

The other thing is to make sure that your MacBook/Mac has enough space available to complete the update. If you are running low on space, Apple provides some guidelines that can help you recover some space on your Mac.

Beyond the Basics

Now, that we have taken care of the basics, we suggest that you try each of the processes below until your macOS install problem is fixed. We arranged the how-to-fix steps in three separate categories.

The first of the troubleshooting steps walk you through Safe mode options and then we suggest the Recovery mode. The last of the options shows you how to remove third-party KEXT files using simple terminal commands and then try the install process.

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How-To Fix macOS could not be installed issue

Fixing the Install issue using Safe Mode on your Macbook

  • One of the best practices around updating is to make sure that you have taken a backup of the system before doing any troubleshooting. Better Safe than Sorry. We are assuming that you have already backed up your machine before you proceed with any of the steps below
  • The first thing to try is to get your Mac/MacBook into Safe mode. When you hold the ‘Shift’ key during startup, your computer will launch into Safe mode
  • Safe mode essentially forces the initiated process to ignore all third party launch daemons and startup items. Once you are in the Safe mode, the next course of action is to get into Disk Utility. Once your MacBook has entered safe mode, you will see it indicated in the top right-hand corner of your screen
  • Log in using your credentials and then go to your macOS Utilities folder. Here you will need to start up the Disk Utility Program. Once in the program, Click First Aid on the top and choose the volume (Your main HDD) and start the repair process
  • Once the Repair has completed, you will be notified of the status. At this point, you would want to rerun the macOS Update program and see if it works for you without giving you the error message

If you tried the steps above in Safe mode and did not find success, the next course of action is to try the Recovery mode.

Fixing macOS Install Problem in Recovery Mode

  • To get to recovery mode on your Mac or MacBook, you will need to press and hold Command + R keys together when booting up your computer
  • Once you are in the Recovery mode, click on the Apple logo on the top left corner of the screen and make sure that your startup disk is pointing to the Mac Boot disk
  • Now find the macOS update program and run the update

Sometimes, when you are facing install/upgrade issues, a workaround that works for many users is to create an external bootable installer and try to run the install program using it. Apple provides a detailed white paper on this process. You can create the bootable installer on a USB and then try it to update the macOS.

Removing Third Party KEXT Files

If you are still reading and have already tried the series of fixes in both Safe mode and Recovery mode to no avail, you may have to roll up your sleeves and do a little more digging into the root cause of the issue. Sometimes it’s the third party KEXT extensions that cause a lot of heartache during update/install of macOS.

These KEXT Files get added to your Mac/MacBook when you are using third-party devices. If you are not sure about it, your best bet is to look and see what third-party extensions are currently there on your machine.

To do so, Open up terminal from your utilities and type in the following to see the non-Apple KEXTs.

Kextstat | grep –v com.apple

Mac

This command should show you all the third party extensions. Now you can remove them one by one or remove the one that you think may be the suspect. Using terminal, you can unload the kext my using the following command.

sudo kextunload /System/Library/Extensions/NAMEOFTHEKEXT.kext

Here ‘NAMEOFTHEKEXT’ needs to be replaced with the appropriate suspect KEXT file that you found above. Once you have unloaded the KEXT, you can go back and check to make sure that it has indeed been removed by using the kextstat command.

Mac Update Will Not Install

Once you have removed all the third party KEXT files and have made sure that you have enough space on your machine for the macOS update, please try and relaunch the install process.

Problems? Try Single User Mode

If your install process is failing because of a particular problematic file, you can also try to log in using the single user mode and delete that specific file and then try resuming the install. Sometimes you find these problematic ones off files in the Installer log files. To access these log files, open up the Console app in utilities and click on ‘/var/log’ on the left-hand column and then choose ‘instal.log’in the next column.

We are hoping that you were able to fix the macOS Install issue using some of these tips. If you have tried everything without any success, your best bet is to reach out to Apple Support folks so that they can help out. Please let us know how your install worked by using the comments below.

Reader Tips

  • Try restarting in recovery mode and install macOS High Sierra or Sierra from a bootable USB drive disk. If necessary, reformat your SSD to Mac OS Extended (Journaled), not APFS
  • Try setting up another admin user account to see if the same problem continues
  • Boot up your Mac using Cmd + R to access the recovery partition. Immediately, go the Apple menu choose Startup Disk. Select your HD. Unlocked it if necessary by entering your admin password. Reboot and see if it starts up normally
  • Update your system’s clock by using Terminal. Open Applications > Utilities >Terminal and type the command date. If the date listed is incorrect, type this command ntpdate -u “time.apple.com” then press return. If you live outside of the Americas, type in Apple’s time server nearest you, such as time.asia.apple.com or time.euro.apple.com inside the parenthesis
  • I created an ISO image of macOS High Sierra on a USB and installation was a breeze after that
  • Shut down your Mac and wait 30 seconds. After 30 seconds, press the power button and immediately hold down Command + R and keep pressing these keys until the apple logo appears. You should see a screen asking you to choose a language, select your language of choice, and navigate to your macOS Utilities. Check the WiFi button at the top right to make sure you’re connected to the internet. Then select reinstall the latest version of macOS, click continue, agree and allow it to download and restart on its own (just leave the Mac alone–really!) After macOS reinstalls, it should restart and end up at the login screen
  • I booted up while holding the Option key and chose my regular MacinstoshHD (not an update volume). Then I booted normally (not with safe mode) and tried again to reinstall the update. Took several reboots but in the end, it worked!
  • Oftentimes, this error means your Mac is trying to boot from a different HD partition, sometimes even the recovery partition. To fix it, restart in startup manager (holding option key) and select your regular HD to reboot from. Once successful, go to System Preferences > Startup Disk > Select your normal HD startup. That should fix the problem

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Some Mac users have reported technical issues once they update their OS to the High Sierra Update. To be precise, their App Store feature is not working as it should or at least, as it did before the update. Usually when an app releases its update, it is directly indicated in the App Store, but in this case, you get the update and when you proceed to download it, you get a pop-up showing “No Update Available”. Sometimes, the main culprit could be a ghost update.

Mac OS 10.13 High Sierra Update Features

Apple has wowed its loyal subject, once again, by introducing a new OS update. Beyond the newly enforced automatic security checks on EFI firmware being done each week, this new OS update, the macOS 10.13 High Sierra, comes with cool new features. They include:

Improvements to the Safari Browser – Imagine a browser that stops ad-tracking and auto-playing video media and a broader Spotlight Search in the Mail App. Moreover, when composing emails, the Mail App allows split viewing of the screen and uses over 30% less disk space.

My Mac Not Getting Update Software Windows 7

The Photos app has not been left behind in the macOS 10.13 High Sierra update. It has been imbued upon, better sorting tool to boot, accompanied by a new themes courtesy neural networks, and improved Apple devices syncing. Editing in the photos App have been improved as well, the user now has an easier time enhancing the quality of their photos and applying filters without being adept in Photoshop.

One of the major changes is the file system, Mac has ditched the 30-year old HFS, for the new and improved Apple File System (APFS). APFS supports native encryption and fast metadata operations. It is also a 64-bit file system, that makes your Mac run faster, be more secure and transparent. Apple has also announced that they will discontinue most of Mac’s 32-bit apps in the later macOS High Sierra versions.

The High Sierra update also brings HEVC (H.265) video compression to the Mac, enabling video files compression that streams at higher resolutions. Furthermore, with any Mac that can run the new OS and with a dedicated graphics card installed through Thunderbolt 3, you have the opportunity to immerse yourself in Virtual Reality.

What to Do when High Sierra Update Notification is not Showing on Mac App Store?

Your update may not be showing possibly due to old cache files mishandled during the upgrade and this is an easy problem to fix.

1Shut Down and Restart Your MacBook

This is often the first action to any issues with an Apple device. Before attempting any troubleshooting protocols or tech mysticism, it is recommended that you shut down the system first. Wait a few minutes and reboot the system. It is possible that the increased load to the processor immediately after the update may trigger its misbehavior. Once you restart your machine, the App Store will start recognizing the apps that need updating and those that are up to date.

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Remember, do not restart the system, shut it down and give your processor and OS a fresh start.

2Change App Store Settings

If restarting your Mac doesn’t work, your next recourse should be the App Store Settings. You’ll have to change some of them and try to solve the issue.
The first stage is to launch “System Preference” and from there, open “App Store”. On the “automatically check for updates” option, toggle it on as well as all the options therein.

Your system will then begin searching actively for any app updated including the system updates and they will also be downloaded and installed automatically, as soon as you turn all these options on.

You can also check the “app is updated automatically”, and close the App Store app and re-launch it after a few seconds. It will display the message: “Mac app store says no updates available”. Os app download.

Click on Check Now after a few minutes and do either of the following to see if this fix has worked or not.

  1. Check internet connection.
  2. Check App Store Purchases.

If you have unwillingly logged out from the App Store with your apple id, no new updates will be installed on your Mac. However, you can still log in to your system with your login credentials and proceed normally with the updates.

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3Check Update with Terminal – Force Update

Using Terminal should be the last resort and shouldn’t be attempted carelessly. Always use precaution when working with Terminal. Ensure you have administrator privileges, i.e., admin passwords to effectively execute commands. To check update with the terminal is also considered a force update and should be done in the following way:

From the terminal, execute the following command “sudo softwareupdate –ia”. A message “Finding Available Software”, will be displayed once you execute the command. All the updates should appear on the screen and to install them, type the following command “Sudo softwareupdate – -install – -all”.

If your system is still unresponsive, one last course of action should be typing the command “defaults read com.apple.appstore” and execute it. This command should unmask the issue behind update not showing in App Store.

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4Clean Cache of App Store with Finder

Now for this fix, we’ll employ the use of ‘Finder’. Launch Finder and simultaneously press command + shift + G keys.

Alternatively, you can open “Go Menu” and select “Go to Folder”. Then type the following command '~/Library/Caches/'. Go to the filename “com.apple.appstore” and delete it from the folder.

Go back to the top and open 'Go Menu' > 'Go to Folder' but this time, type /private/var/folders and locate “com.apple.appstore” in all the folders and subfolders, then delete it.

Restart your Mac, and hopefully, the issue will be resolved.

Summary

The MacOS High Sierra is an update for the Apple Macintosh, and it boasts incredible new features as well as boosting the overall processor speed of your machine. The update itself is not lacking in issues that the Mac community have experienced and created forums on. In this article, there are four ways to troubleshoot “Update not showing on App Store” highlighted for you to exploit. The terminal fix is to be left for advanced users and shouldn’t be trifled with.